Cloud Contact Centre Software for your profitable, customer-centric business

State-of-the-art customer service anytime, anywhere, via any channel and on any device.

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Be agile. Be flexible. Be scalable.

Enghouse Cloud Contact Center is reliable, secure and always highly available and has capabilities relevant to the smallest and largest organisations while seamlessly integrating with other business applications such as CRM tools.

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Premium Security

Benefit from centralised, best in-class, security standards such as Secure Sockets Layer (SSL) encryption and PCI-DSS compliance capabilities

Scalability

Easy to grow with you as your business grows and flexes with seasonality requirements

Cost Certainty

No infrastructure investment or surprise third-party costs - just the same rate per month, per agent for the duration of the contract

Reliability

Geo-redundancy and remote access means your Contact Centre is always on and accessible from anywhere

Free-up IT

We manage your Contact Centre applications so your IT staff can focus on the business

Pace of Innovation

Take advantage of emerging technologies such as Artificial Intelligence to keep pace with rising customer expectations

Global Leader

More than 10,000 mid-market and enterprise customers globally increase customer retention and acquisition by improving customer service, contact centre operations and better understanding the voice of the customer, using Enghouse Interactive Contact Center.

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Powerfully Simple

Set up your Cloud contact centre in weeks, not months, without compromise on functionality.

Ensures business continuity
Integrates with current technology
Delivers robust functionality
Provides higher service availability
Handles customer interaction ‘spikes’
Supports evolution of business requirements

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Actionable Insights

Your business has questions – your contact centre has the answer. Enghouse has partnered with IBM, helping enterprises transform their contact centres to modern experience centres that deliver insights and drive growth.

Create better business insights
Leverage IBM Watson to highlight trends and manage churn
Detect and resolve issues
Boost agent efficiency
Smarter service through intelligent routing and highly accurate, automated responses
Deliver a personalised experience

Voted Magic Quadrant CCaaS Leader by Gartner

Enghouse powers cloud contact centre solutions for two of the four leaders in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe. We are incredibly proud to partner with Orange Business Services, a perennial Magic Quadrant Leader.

Winner of IBM 2019 Excellence Award – Hybrid Cloud Innovation

This award recognises Enghouse as an outstanding IBM Business Partner that has demonstrated innovation & creativity using the IBM Cloud platform, while delivering superior performance and growth in 2018.

Microsoft Gold partner for over fifteen years

We have over 12 years R&D experience alignment with Microsoft solutions. Our Gold Partner status is recognised as top 1% of elite technology partners. Over 600 customers have trusted us to deploy our leading-edge contact centres in a Microsoft environment.

Innovative Enterprises trust Enghouse Interactive

“The ability to replace multiple disjointed systems with a single, unified, multi-channel platform capable of handling different media and integrating into our back-office systems is a crucial value-add that positively impacts our internal operations as well as our customer satisfaction.”
Marcello Milani, Project Sponsor and Customer Experience Director, lastminute.com

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