Cloud Contact Centre Software for your profitable, customer-centric business

State-of-the-art customer service anytime, anywhere, via any channel and on any device, with Enghouse CCaaS.

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Enghouse CCaaS:
Agility, flexibility and scalability at competitive prices

Contact centre agents today increasingly work from home. Similarly, their employers are shifting to the cloud and consuming CCaaS (contact centre as-a-service) – which is hence a fast-growing category. Enghouse CCaaS is our offering in this space. It provides flexibility, agility, continuous improvement and cost optimisation while offering extensive contact centre functionality across all channels. This enables seamless customer communications, the prerequisite for delivering a better customer experience. Test-drive our cloud contact centre and experience the benefits for yourself!

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On-demand Webinar

Hybrid working in a Cloud Contact Centre integrated with Microsoft Teams

A real-life success story presented by Microsoft, Hitachi ABB Power Grids and Enghouse Interactive

Speakers:
Theodora Malmström, Customer Success Product Marketing Manager, Microsoft
Ron Palinkas, Head of Customer Connect – Americas, Hitachi ABB Power Grids
Jeremy Payne, VP International Marketing, Enghouse Interactive

Watch Now!
Speakers
https://www.youtube.com/watch?v=14S88vEse5Y

Premium Security

Benefit from centralised, best in-class, security standards such as Secure Sockets Layer (SSL) encryption and PCI-DSS compliance capabilities

Scalability

Easy to grow with you as your business grows and flexes with seasonality requirements

Cost Certainty

No infrastructure investment or surprise third-party costs - just the same rate per month, per agent for the duration of the contract

Reliability

Geo-redundancy and remote access means your Contact Centre is always on and accessible from anywhere

Free-up IT

We manage your Contact Centre applications so your IT staff can focus on the business

Pace of Innovation

Take advantage of emerging technologies such as Artificial Intelligence to keep pace with rising customer expectations

Global Leader

More than 10,000 mid-market and enterprise customers globally increase customer retention and acquisition by improving customer service, contact centre operations and better understanding the voice of the customer, using Enghouse CCaaS.

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Voted Magic Quadrant CCaaS Leader by Gartner

Enghouse powers cloud contact centre solutions for two of the four leaders in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe. We are incredibly proud to partner with Orange Business Services, a perennial Magic Quadrant Leader.

Winner of IBM 2019 Excellence Award – Hybrid Cloud Innovation

This award recognises Enghouse as an outstanding IBM Business Partner that has demonstrated innovation & creativity using the IBM Cloud platform, while delivering superior performance and growth in 2018. Read more about our alliances here.

Microsoft Gold partner for over fifteen years

We have over 12 years R&D experience alignment with Microsoft solutions. Our Gold Partner status is recognised as top 1% of elite technology partners. Over 600 customers have trusted us to deploy our leading-edge contact centres in a Microsoft environment.

Powerfully Simple

Set up your Cloud contact centre in weeks, not months, without compromise on functionality.

  • Ensures business continuity
  • Integrates with current technology
  • Delivers robust functionality
  • Provides higher service availability
  • Handles customer interaction ‘spikes’
  • Supports evolution of business requirements
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Actionable Insights

Your business has questions – your contact centre has the answer. Enghouse has partnered with IBM, helping enterprises transform their contact centres to modern experience centres that deliver insights and drive growth.

  • Create better business insights
  • Leverage IBM Watson to highlight trends and manage churn
  • Detect and resolve issues
  • Boost agent efficiency
  • Smarter service through intelligent routing and highly accurate, automated responses
  • Deliver a personalised experience

Innovative Enterprises trust Enghouse Interactive

The ability to replace multiple disjointed systems with a single, unified, multi-channel platform capable of handling different media and integrating into our back-office systems is a crucial value-add that positively impacts our internal operations as well as our customer satisfaction.
Marcello Milani, Project Sponsor and Customer Experience Director, lastminute.com

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