Cost-stable Cloud Contact Centre Pricing

No investment in infrastructure and no unexpected third party costs – the same fee per month and agent, scalable based on the needs of your business.

Get your custom quote

The right choice for your business

With competitive cloud contact centre pricing and different bundles to chose from to suit your needs, you can opt for the best Cloud contact centre for your company.

ALL Enghouse CCaaS pricing PACKAGES INCLUDE
Intelligent Routing – Inbound/Outbound – IVR – CallBacks
Call Recording – CRM – Supervisor – Reporting – Self-Admin

Business

$ from £55

per agent per month

VOICE BASED SMALL TEAMS & HELPDESK

Powered by IBM

A low-cost voice solution that grows with your business

  • Voice Interaction Management
  • Microsoft Integration
  • Screen pop CRM URL Integration
  • Voice Reporting and Dashboards
  • Online tutorial videos

EnterpriseMost popular

$ from £85

per agent per month

OMNI-CHANNEL MID TO LARGE BUSINESS

Powered by IBM

Delivering world-class CX for mid-large sized businesses

  • As Business, Plus:
  • Web Chat & Email
  • Transactional IVR
  • Omni-Channel Routing
  • Custom CRM Integration
  • Workforce Management Connector
  • Screen Recording
  • Add-on Reports capability

Plus one free App per user from:

  • Agent evaluation
  • Post-call survey
  • Social Channel
  • SMS Channel

AppXChange

$ 99

Per Month

Charged per separate licence

ADDITIONAL CAPABILITIES FOR ADVANCED CONTACT CENTRE MANAGEMENT

A bespoke customer experience platform – dedicated or shared

  • Agent evaluation
  • Post-call survey
  • Social Channel*
  • SMS Channel*
  • Workforce Management user
  • Additional recording storage time
  • Campaign Management with Preview or Predictive dialling
  • Advanced bespoke services for custom integrations, etc.

*Add-on available for Enterprise-only

All set for ‘The New Normal’

Working from home is here to stay. While many cloud contact centre solutions support remote agents, few offer the features and advanced integration capabilities to truly manage a home-working staff, maintain security and aid productivity. Supporting your agents with the right set of tools, context relevant information and intelligent automation, as well as allowing supervisors to make swift configurational changes and providing them with quality control and strategic insights will set your business apart from your competition.

If you are interested in a robust, future-proof contact centre solution, speak to us. And test-drive us! We are offering a limited number of licences to trial Enghouse CCaaS, our easy to deploy, all-in-one cloud contact center platform. Find out more!