Cost-stable Cloud Contact Centre Pricing

No investment in infrastructure and no unexpected third party costs – the same fee per month and agent, scalable based on the needs of your business.

Get your custom quote

The right choice for your business

With competitive cloud contact centre pricing and different bundles to chose from to suit your needs, you can opt for the best Cloud contact centre for your company.

Standard

Voice Centric Contact Centre
with Advanced Routing
Capabilities

Intelligent Routing

  • IVR voice menu¹
  • DNIS
  • Skills Based Routing

Inbound Voice Interactions

  • Voice
  • Callbacks
  • Voicemail

Agent Desktop

  • TouchPoint Agent
  • Agent Dashboard
  • Contact History

Quality Management

  • Call Recording

Supervisor

  • Agent Assistance
  • Agent Monitoring
  • Supervisor View
  • Call Recording Playback

Reporting and Dashboards

  • 15+ Reports and Dashboard capabilities

Post Call Survey (DTMF)

Enghouse UC²

Microsoft Teams Connector

Advanced

Comprehensive Omnichannel
Contact Centre for the Best
Customer Experience

As Standard, plus

Omnichannel Interactions

  • Email
  • Web Chat
  • Outbound SMS³

Quality Management

  • Screen Recording
  • Agent Evaluation

Integrations

  • Chat API Access

App Exchange

Available Add-Ons

  • CRM Connector⁴ (SFDC, Microsoft Dynamics, Freshdesk)
  • Workforce Management Connector⁴ (Teleopti, Verint, CommunityWFM)
  • Social Connect
  • Inbound SMS queuing
  • Archival Services
  • AI Agent Evaluation
  • AI Insights
  • Agent Assist
  • Real-time Chat and Voice Translations
  • List based Outbound Dialling
  • Agentless Notifications
  • Knowledge Management (text/doc and video-based)
  • Video Engagement (Vidyo)
  • Secure Payment

Telco

Enghouse supports number portability

Enghouse CCaaS Offer

1. Includes Voice / IVR Ports at 1.2X the number of concurrent agents
2. Includes Enghouse UC Business licenses at 2x number of concurrent CCaaS agents
3. Requires Enghouse SMS service
4. Additional connectors may be available