Enghouse CCaaS features for your profitable, customer-centric business
State-of-the-art customer service anytime, anywhere and via any channel with Enghouse CCaaS features.
State-of-the-art customer service anytime, anywhere and via any channel with Enghouse CCaaS features.
Today’s customers expect a fast response and personalised service anytime, anywhere, using any device or communication channel. Whether you are talking to account holders or serving patients, the extensive set of Enghouse CCaaS features and functionalites equip you with a powerful and efficient contact centre solution designed to satisfy the most demanding customers as well as ensure a profitable operation of your business.
Enghouse CCaaS supports centralised, best in-class, security standards such as Secure Sockets Layer (SSL) encryption and PCI-DSS compliance capabilities. Moving infrastructure and services to the cloud boosts security and can give you more control over your infrastructure and users.
As your business grows and customer expectations evolve, you want to be able to simply adjust without worrying about hardware planning or IT pushback. Enghouse CCaaS is ideally equipped to add agents or new features quickly allowing you to adapt to rapidly changing needs and instantly scale to meet peak demands.
Organisations need secure and flexible deployment options. Enghouse CCaaS enables you to move confidently to the cloud, without compromising on functionality.
Enghouse CCaaS offers rich omnichannel features with an intuitive interface which enables fast setup and seamless integration with existing systems. No complicated training required.
Take advantage of the latest omni-channel customer engagement functionality and enjoy instant scalability, business agility and analytics. Enghouse CCaaS empowers your agents with the tools they need to communicate, collaborate and access data to create the best possible customer experience.
Agents can focus on every interaction leveraging AI and intelligent bots. Enghouse Cloud Contact can provide suggestions and relevant information to assist both agents and customers and deliver a personalised experience. Leverage intuitive Enghouse Cloud Contact features, tools and powerful analytics to develop and make the most of each employee.