Enghouse CCaaS features for your profitable, customer-centric business
State-of-the-art customer service anytime, anywhere and via any channel with Enghouse CCaaS features.
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From cost centre to revenue generator
Today’s customers expect a fast response and personalised service anytime, anywhere, using any device or communication channel. Whether you are talking to account holders or serving patients, the extensive set of Enghouse CCaaS features and functionalites equip you with a powerful and efficient contact centre solution designed to satisfy the most demanding customers as well as ensure a profitable operation of your business.
Omni-channel communications
- Seamless support of voice, email, SMS text, web chat, social media, video and more
- Intelligent Routing via universal queue for all media types
Outbound Dialling Solutions
- List-based preview, progressive and predictive dialling modes
- Advanced algorithms
- Enhanced industry compliance
Artificial
Intelligence
Intelligence
- Better business insights
- IBM Watson
- Boost agent efficiency
- Highly accurate, automated responses
Integrated
self-service
self-service
- Touchtone and Speech, NLU
- Fully integrated into call routing procedures
- Provisioning Portal for easy on-boarding
Reporting
- Real time and historical reports
- Comprehensive 360-degree view
- Standard and customised reporting
Recording & Quality Monitoring
- Meet compliance requirements
- Aids benchmarking and upskilling
- Multimedia and screen recording
Integration Capabilities
- Open API Suite
- Client and Server Side flexibility
- Embedded or side-by-side
Web Accessible Interfaces
- Agent, Supervisor and Administrative and support SSO
Voice Switching Capabilities
- Built in soft phone, Skype for Business Integration
Social messaging
- Engage across all major messaging platforms including SMS, WhatsApp, Facebook Messenger
- Adding new channels is easy, no IT required
Secure in the Cloud with Enghouse CCaaS
Enghouse CCaaS supports centralised, best in-class, security standards such as Secure Sockets Layer (SSL) encryption and PCI-DSS compliance capabilities. Moving infrastructure and services to the cloud boosts security and can give you more control over your infrastructure and users.
Accelerate your Business
As your business grows and customer expectations evolve, you want to be able to simply adjust without worrying about hardware planning or IT pushback. Enghouse CCaaS is ideally equipped to add agents or new features quickly allowing you to adapt to rapidly changing needs and instantly scale to meet peak demands.
Painless Cloud Migration
Organisations need secure and flexible deployment options. Enghouse CCaaS enables you to move confidently to the cloud, without compromising on functionality.
Easy to deploy, easy to use
Enghouse CCaaS offers rich omnichannel features with an intuitive interface which enables fast setup and seamless integration with existing systems. No complicated training required.
Feature-rich all-in-one solution
Take advantage of the latest omni-channel customer engagement functionality and enjoy instant scalability, business agility and analytics. Enghouse CCaaS empowers your agents with the tools they need to communicate, collaborate and access data to create the best possible customer experience.
Empower your agents with Enghouse CCaaS features
Agents can focus on every interaction leveraging AI and intelligent bots. Enghouse Cloud Contact can provide suggestions and relevant information to assist both agents and customers and deliver a personalised experience. Leverage intuitive Enghouse Cloud Contact features, tools and powerful analytics to develop and make the most of each employee.
